Castle Hill Fitness FAQs
Castle Hill Fitness is very excited to announce that we have now moved onto a new online portal where you can book group fitness classes, manage payment details and view facility availability.
If you have a question not covered here or need help, please email us at chfac@chrg.com.au or call us on (02) 9846 1200.
For further information regarding gymnastics or swimming, please visit the following links:
Setting Up Your Account:
How do I set up my online portal account?
For the first time, you will need to set up your account to access the ENVIBE Portal
Please follow these steps if you are CURRENTLY a CHF member and want to access your member portal:
- Enter the email address that is currently on file at CHF. If you’re unsure please contact a CHF team member.
- Check your email inbox for the account activation message. Please double check junk mail.
- Click on the link in the email.
- Create a new password. Note: It will need to be over 8 characters long and something that is not easily guessable.
- You now have access to your account and can update details and make payments!
- ‘Login’ in the top right-hand corner and then click on ‘Create an Account’.
- Enter your email address and DOB and click ‘Create’.
- Check your email inbox for the account activation message. Please double check junk mail.
- Click on the link in the email.
- Create a new password.
- You should now have access to your account. Please give us a call or visit reception and we will verify your account.
- You will then be able to book for your classes.
What if I forget my login details?
Click on the ‘Forgot Password’ link on the login screen, then enter your email address.
Follow the prompt in the email to reset your password. The reset password link will remain active for 60 minutes.
If you still have trouble logging in, then please call us and speak to one of our friendly reception team members on 9846 1200 to assist you.
Managing Your Account:
Can I suspend or cancel my membership online?
If you are wanting to suspend or cancel your membership, you will need to come into the centre or email the CHF team on chfac@chrg.com.au. This cannot be completed online.
Can I pay my outstanding fees online?
Yes, you can. You will just need to head to your Dashboard and click on ‘Outstanding Payments’.
Payments via our online portal are processed through EZI Debit, which has standards in place to safeguard your personal information.
Can I update my personal and account details on the portal?
If you are wishing to update your address, email address, contact number or account details this can be completed on your own dashboard. Please confirm your details by selecting ‘Update’.
If you are requiring any assistance, then please call us and speak to one of our friendly reception team members on 9846 1200 to assist you.
Group Fitness Bookings
How do I book into a group class?
To book a group class:
- Log into the portal using your login details
- Go to ‘Group Fitness Timetable’
- Find the class you would like to book into, then select ‘Book Now’
- Confirm the booking
This will then show up on your portal.
How do I see my bookings online?
When you log in, if you click under group classes you can see which classes you are booked in for.
How far in advance can I book my classes?
Group classes are available for booking on the portal 24 hours ahead of class time.
I can't make it to my group class. How do I cancel my booking online?
Please ensure you cancel your spot, to allow for other members to attend the class.
If you consistently do not turn up to your class, your membership access to classes may be restricted. Please be mindful of others.
- Log in to the portal
- Go to ‘Group Fitness Timetable’
- Select ‘View Admission Tickets’
- Select the class you want to cancel
- Confirm the class cancellation
I have put myself on the Watchlist, what happens next?
If someone cancels, an SMS will be sent out to all members on the watchlist with a link to book. Please follow the prompts to book your position. This is on a first in, first served basis.
What does my membership give me access to?
All our memberships give you access to the following:
- 1 hour Kickstart Program
- 1/2 hour Follow-up Program
- Medical Suspension*
- Time Hold Suspension*
- Full Gym/Aquatic Access**
- Access to over 150 classes each week
- Free Creche facilities
- Fortnightly direct debit or upfront memberships available
*All suspension must be applied for in advance. Requests will not be backdated.
Time hold suspension is a maximum of 30 days per calendar year or contract period. Medical suspension is a maximum of 90 days per calendar year or contract period.
** Please review the Lap Lane availability for times outside swimming lessons
For further information on memberships please contact us on 9846 1200.
Can I change my mind?
Yes, you can! There is a 7-day cooling off period on all memberships. If you exercise your cooling-off rights, CHF will refund any fees already paid by you excluding RSL membership fees.
Please email chfac@chrg.com.au for further information.